Introduction
Uniflow Private Limited (“Uniflow”, “we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the Uniflow mobile application, website, cloud services, gateways, dashboards, APIs, software, hardware integrations, and related services (collectively, the “Services”).
Company Information
Company
Uniflow Private Limited
Website
uniflow.worldRegistered Office
809/810, 8th Floor, Tower-B, Lodha Supremus, Kolshet Road, Mumbai, India
Pincode- 400607
Email: Connect@uniflow.world
Definitions
Personal Data
Any data about an individual who is identifiable by or in relation to such data.
User
Any person who accesses or uses the Services.
Device
Any smartphone, tablet, computer, gateway, controller, lighting device, sensor, switch, or other connected equipment used with Uniflow.
Service Provider
A third party that processes data on behalf of Uniflow.
Information We Collect
Information You Provide
- Name
- Email address
- Mobile phone number
- Company name
- Login credentials
- Support requests and communications
- Account preferences
Information Automatically Collected
- IP address
- Device model
- Operating system version
- Application version
- Language preferences
- Time zone
- Device identifiers
- Network information
- Error logs
- Diagnostic information
- Usage statistics
- Crash reports
Smart Device and Location Information
When you use Uniflow products and services, we may collect device names, device identifiers, mesh network identifiers, gateway identifiers, room assignments, area assignments, group assignments, scene configurations, schedule configurations, automation settings, device status information, firmware version information, and device configuration data.
The Uniflow application may request location permissions where required by Android, iOS, Bluetooth, Wi-Fi, or related platform requirements. Location permissions may be used solely for device discovery, Bluetooth provisioning, Bluetooth Mesh operation, network configuration, and smart device management.
We do not continuously track or store your precise location unless explicitly required by a feature you choose to use.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyze website usage, enhance user experience, and improve security. Users may disable cookies through browser settings, although some website functionality may become unavailable.
How We Use Your Information
We use personal information to create and manage user accounts, authenticate users, enable cloud synchronization, configure and manage smart devices, provide remote access functionality, deliver notifications and alerts, improve products and services, respond to support requests, monitor service performance, detect and prevent fraud, abuse, or unauthorized access, comply with legal obligations, and protect the security and integrity of our Services.
Cloud Services and Third-Party Providers
To provide our Services, we may use trusted third-party service providers, including Google Firebase, Google Cloud Services, Amazon Web Services (AWS), MQTT service providers, analytics providers, notification service providers, and customer support providers. These providers process information solely for providing services on our behalf and are contractually required to protect personal information.
Retention and Security
Data Retention
We retain personal information only for as long as necessary to provide Services, maintain user accounts, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with legal and regulatory requirements. When information is no longer required, we securely delete, anonymize, or de-identify it where technically feasible.
Security Measures
We implement reasonable technical, administrative, and organizational safeguards, including secure cloud infrastructure, encryption during transmission, authentication controls, access controls, role-based permissions, security monitoring, backup and recovery systems, and periodic security reviews. While we strive to protect personal information, no system can guarantee absolute security.
Your Rights
Subject to applicable law, you may access your personal information, correct inaccurate information, update account information, request deletion of personal information, withdraw consent where applicable, request information regarding processing activities, and submit privacy-related complaints.
Additional Policies
Account Deletion
Users may request deletion of their Uniflow account and associated personal information at any time. Account deletion requests may be submitted through the Uniflow application where available, or by following the instructions provided in our Account Deletion Policy.
https://uniflow.world/delete_account.pdfChildren’s Privacy
Our Services are not intended for children under the age of 18 years. Where required by applicable law, use by individuals under 18 years of age must be authorized by a parent or legal guardian. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to remove such information.
Contact
For privacy concerns, personal data requests, account deletion requests, complaints, or questions regarding this Privacy Policy, please contact Uniflow Private Limited at Connect@uniflow.world or visit https://uniflow.world.
By using Uniflow Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and processing of your information as described herein.